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PROCEDURES OF SERVICE

  1. Phone ACA during office hours (8:30-16:00) and register a claim by providing the details of your case.
  2. The member will be provided with a claim number. ACA will then assess the merits of the claim in terms of the requirements of the Road accident Fund Act.
  3. The member will be notified within 7 days of the outcome of the assessment. Should ACA find that the member’s claim does not comply with the requirements of The Act, the member will be notified of the reasons therefore and will have the right to request a review of the assessment by an ACA Legal practitioner.
  4. Should a claim be deemed valid, ACA shall assist the member to obtain the necessary documents and information required for the member’s first consultation with the Legal practitioner. ACA will also arrange the appointment with the Legal practitioner.
  5. ACA will assist with any further reasonable queries the member might have.